About

Formed in 2018, Woven is a holding company that seeks to consolidate the middle market business process outsourcing (“BPO”) market, with a particular focus on customer contact centers. Consolidation in Europe and North America has led to a handful of global players dominating the BPO market, leaving many sub-scale BPOs behind. Woven is focused on acquiring small and mid-sized BPOs with a fragmented footprint and investing in technology and management capabilities to improve client proposition and company profitability.